Refund Policy - HotDance AI

Overview

At HotDance AI (hotdanceai.com), we strive to provide high-quality AI-driven video and dance generation services. Because our service delivers digital compute resources (GPU processing and diffusion inference) in real time upon request, please review our refund and cancellation policy below before purchasing credits or subscriptions.

1. Credit Purchases & Non-Refundability

• Digital Compute Consumables: All credit packs (one-time purchases or subscription credits) represent non-tangible digital tokens used to provision cloud GPU inference.
• Final Sale: Once purchased, credits and packages are non-refundable except where explicitly required by mandatory consumer protection laws in your jurisdiction.
• No Expiration Date: Credits purchased on HotDance AI do not expire. Your balance remains valid and available in your account as long as your account remains in good standing.

2. Automatic Credit Reimbursement for Render Failures

• System & Engine Failures: If a video rendering job fails due to an internal server error, GPU worker crash, or AI model generation timeout, the credits deducted for that specific task are automatically credited back to your account balance immediately.
• User Inputs & Aesthetic Dissatisfaction: Credits cannot be refunded if the generation finishes successfully according to your uploaded photo and parameters. We recommend testing prompt poses and character angles using our standard-tier preview before running long-form renders.

3. Subscription Management & Cancellations

• Cancel Anytime: You may cancel an active recurring subscription at any time via your dashboard under Settings → Billing or through your payment portal.
• Stopping Future Billing: Canceling your subscription stops all subsequent automatic renewals. Your subscription benefits and unused credits will remain fully accessible until the conclusion of the current paid billing cycle.
• No Partial-Period Refunds: We do not provide prorated refunds for mid-billing cycle cancellations.

4. Duplicate Billing & Charge Errors

• In the rare event of accidental duplicate charges or billing errors caused by payment gateway anomalies, please contact our support team immediately with your transaction ID or receipt. Verified duplicate charges will be refunded directly to your original payment method.

5. Dispute Resolution & Contact

If you experience technical issues, abnormal deductions, or have billing inquiries:

• Contact Email: support@hotdanceai.com (Subject: [Billing / Refund Inquiry])
• Response Commitment: We review all billing inquiries and dispute submissions within 48 hours. Please include your registered account email and order number for expedited assistance.